Raku is an app that can give deaf and mute customers a better drive-through experience. As a pocket translator with the goal of bringing people together through technology and communication. The deliverables are an interactive mobile app with motion animation, user research documentation, a 50-second app promotion video, and branding assets.
Best User Experience Design
at Vancouver Film School
Jan 2021 -
Drive-through is a type of take-out service provided by a business that allows customers to purchase products without leaving their cars. It’s very common nowadays, but the process is mostly not deaf-friendly and mute-friendly.
So what can we do as designers? How can we help? How can we make deaf and mute people feel comfortable using drive-throughs?
Raku Case Study
The translation feature allows users to translate ASL to text and speech in real-time. Users can also upload an existing ASL video from their camera roll to translate in the app.
The map feature is using GPS to see which restaurant offers a drive-thru. This feature is created based on user research which shows me lots of users feel more comfortable when the restaurant has a drive-thru.
Who doesn't like supporting local small businesses? Users can get points by using Raku to translate. Points can be used to redeem points to the local small business gift card.
User Experience (UX)
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